FAQs

Yes, 100% free

Faircado is completely free for you. If you buy something through us, our partners (the second-hand platforms) will give you a small commission as a thank you for referring another customer.

Faircado has partnerships with more than 50 platforms that sell second-hand products, such as eBay, Back Market, Grailed, Rebuy and Vestiaire Collective.

When shopping online for second-hand items, it can sometimes be difficult to find exactly what you’re looking for, as these items don’t have the same special code (EAN) that new items normally have. This is where our AI bot Gregor comes in!

Gregor is like your personal shopping buddy. He’s been trained to find second-hand items that match what you’re looking for, even if those items don’t have the usual special codes. Instead of using complicated terms like „match rate“ or „relevance“, Gregor gives each item a „friendliness score“. This is his way of showing how closely each article matches what you’re looking for. The higher the score, the greater the match!

So, whether you’re looking for a cool vintage jacket or a rare book, Gregor is here to make your shopping experience easier and more enjoyable. Have fun shopping with Faircado and let Gregor help you find your perfect match!

As you browse an e-commerce website, we collect important information such as the product image, title and brand. Using AI, we analyse these characteristics and compare them with a huge collection of second-hand products sourced from our trusted partners.

At Faircado, we want to make your shopping experience as straightforward as possible. To ensure that you can get a clear picture of the product, we have standardised our condition descriptions:

• As new: Hardly distinguishable from new. They may have been opened or only used briefly, but you can hardly tell.
• Very good condition: These items have rarely been used, show only minimal signs of wear and are often supplied with original packaging or accessories.
• Good condition: These items have been used but are still in good condition with minor signs of wear.
• Fair condition: Shows signs of use but is still fully functional and ready for a second life.
• Refurbished: These items have been refurbished and tested to work like new. This is usually done by a manufacturer or specialised third-party provider.

Note: When you click on a result, you will be redirected to our partners‘ page where you will find a more detailed description of the product’s condition. Remember that each partner may have their own guidelines for defining these conditions, so it’s always a good idea to check these!

Your privacy is extremely important to us. In summary, we only collect anonymous data to improve your user experience. Most of the privacy policies we follow are set by the browsers themselves, and we have no control over them. If you would like to learn more about our privacy policy, you can click here to view it.